Shipping Policy

At Softly Her, every order is packed with care and intention. Please allow 7-10 business days for order processing before your package is shipped. During launches, holidays, or promotional periods, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information. Delivery times vary based on the shipping method selected at checkout and the carrier’s schedule.

Softly Her is not responsible for delays caused by shipping carriers, weather, incorrect addresses, or other circumstances outside of our control. Please make sure your shipping address is correct before completing your order.

If a package is returned to Softly Her because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

If your package is marked as delivered but you have not received it, please contact the shipping carrier first to begin a missing-package inquiry.

Damaged or Incorrect Orders

We want your Softly Her order to arrive beautifully.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery. Include your order number along with clear photos of the item and packaging.

Once reviewed, we will work with you to provide a replacement, store credit, or other appropriate resolution.

Return Policy

Because many Softly Her products are stationery, paper goods, and personal self-care items, all sales are final unless an item arrives damaged, defective, or incorrect.

We are unable to accept returns for:

Journals, planners, pads, stickers, prompt cards, or other paper products that have been opened, written on, used, bent, or damaged after delivery
Clearance or final-sale items
Personalized or custom products
Gift cards
Opened or used personal-care or self-care products
Items returned without prior approval

If a return is approved, the item must be unused, unopened, and in its original condition and packaging.

Exchanges

Softly Her does not currently offer traditional exchanges. If you receive a damaged or incorrect product, please contact us and we will help resolve the issue.

Order Cancellations

Orders may only be canceled before processing begins. Once an order has entered processing or has shipped, it cannot be canceled.

If you need to request a cancellation, contact us as soon as possible. Cancellation requests are not guaranteed.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of an error by Softly Her.

Lost or Stolen Packages

Softly Her is not responsible for packages that are lost or stolen after the carrier marks them as delivered.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your leasing office, and the shipping carrier.

Contact Us

Questions about your order, shipping, or returns can be sent through the Contact page at softlyher.net.

Please include your name, order number, and a brief description of the issue so we can assist you as quickly as possible.

Softly Her
Reflect. Reset. Realign.